14 Day Money Back Guarantee
We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.
If you are unhappy with the goods in any way, you can return them within 14 days of delivery date. All goods must be returned complete with their original packaging, documentation and manuals for a full refund (in its original, unopened condition). We do not refund postage & packing. Please contact us by telephone on 0161 796 0555 or email at firstname.lastname@example.org to inform us of your wish to return the goods and obtain a returns number. Goods are not sold on a trial basis.
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact our customer services department by telephone on0161 796 0555 or email us at email@example.com to inform us and we will arrange a refund or a replacement. In the event of you returning goods to us we will normally arrange for a courier to pick it up. If a courier is unable to pick up your order we will arrange another method of return at no cost to you.
We will work with you and the manufacturer whose warranty is in place to achieve a satisfactory solution to any technical issue you may have for a period of 12 months after purchase.
12 Months Guarantee
- All our products have a minimum 12 MONTH full guarantee from date of purchase.
- All the products we supply are brand new.
- You must notify us within 48 hours if goods have been damaged in transit.
- The guarantee does not cover wear & tear, accidental or willful damage.
In the unlikely event of a fault occuring within the guarantee period contact us or call 0161 796 0555 (calls charged at local rate) lines open 08.30 - 17.30 Mon - Friday.
- A copy of the purchase invoice (receipt) must accompany any returned product.
- Please ensure all returned goods are adequately insured (to the value of the goods).
- Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damaged to goods in transit being sent to us by a third party.
Your statutory rights are not affected.
Our on-line sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements.
We always welcome constructive criticism by post, telephone or fax. We will endeavor to respond to any complaints within 2 days.
A2B Office Technology Ltd
PO Box 444
t 0161 796 0555
f 0161 796 0888