Delivery & Returns | A2B Office Supplies UK

Fast & Reliable UK Delivery

At A2B Office Supplies, we provide fast, reliable UK delivery on office supplies, stationery, and workplace products, helping your business stay stocked and operational.

Delivery Times

• Next Working Day Delivery available on orders placed before 5:15pm (Mon–Fri)

• Standard delivery: 1–2 working days

• All deliveries are subject to stock availability

• Any out-of-stock items will be delivered separately at no extra cost

For most UK mainland orders, we ensure a quick turnaround and dependable service 

Delivery Charges

We offer competitive and transparent delivery pricing:

• Free UK Delivery on orders over £115.00 (ex. VAT)

• Delivery charges range from Free up to £6.99

• Charges apply per order (not per item)

This means you can order multiple products without increasing delivery costs.

Courier Information

We use trusted UK couriers including DPD and Trueline.

• Deliveries are typically made before 5:30pm

• A signature is required upon delivery

• If no one is available, a delivery card will be left to arrange re-delivery
  
  

Large & Specialist Deliveries

Please note:

Some larger items such as:

• Office furniture

• Chairs

• Notice boards

may require specialist delivery and may not be eligible for next working day delivery.

Delivery Issues & Shortages

If there are any discrepancies with your order:

• Please notify us within 3 days of delivery

• This includes shortages or incorrect items not listed on the delivery note

Email: info@a2boffice.co.uk
Call: 0161 796 0555
Chat with us on WhatsApp

Returns Policy

14-Day Returns Guarantee

We want you to be completely satisfied with your purchase. If you are not happy, you may return items within 14 days of delivery.

To qualify for a return:

• Items must be unused and unopened

• Returned in original packaging with all documentation

• Goods must not be used or installed

Please note: We do not supply goods on a trial basis.

How to Return an Item

1. Contact our customer service team

2. Request a Returns Authorisation Number

3. Return the goods securely

Email: info@a2boffice.co.uk
Call: 0161 796 0555
Chat with us on WhatsApp

Returns cannot be processed without a valid returns number.

Refunds

• Refunds are processed within 30 days of cancellation

• Original delivery charges are non-refundable

• Re-stocking fees may apply in certain cases
  
  

Faulty, Incorrect or Damaged Goods

If you receive:

• Faulty items

• Incorrect products

• Damaged goods

Please contact us immediately. We will arrange:

• A replacement, or

• A full refund, depending on the situation

We will work with you and the manufacturer to resolve any issues under warranty (typically up to 12 months).

Non-Returnable Items

The following items cannot be returned:

• Food and consumable products

• Dated items (e.g. diaries, planners)

• Opened or used paper products (e.g. copier paper)

• Any item not in original condition

• Pre-programmed or customised products/services

Please double-check your order before purchase.

Non-Delivery

If your order has not arrived:

• Please notify us within 10 days of the dispatch date

• We will investigate and resolve the issue promptly
  
  

Customer Service Commitment

At A2B Office Supplies, we are committed to delivering a high level of customer service alongside quality products.

• All enquiries and issues are handled promptly

• Complaints are responded to within 2 working days

Need Help?

Our team is here to assist with any delivery or returns queries.

t: 0161 796 0555
Chat with us on WhatsApp
info@a2boffice.co.uk